How to Make a Complaint

Last updated: October 2026

We want every homeowner who reaches Chestrush Tree Service to be treated fairly and honestly. If something went wrong, please tell us. This page shows how to raise a complaint and what happens afterward. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Chestrush Tree Service
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own quotes, prices, work and customer service. If you have a problem with tree work at your property, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback on providers helps us keep our network honest, and providers who often fall short may be removed. Please know that Chestrush Tree Service cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@chestrush.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We acknowledge your complaint by email, usually within a few business days. We then look into what happened, which may include contacting the provider, and reply with what we found and any steps we are taking.

Still Not Happy?

If our reply does not satisfy you, answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with licensed contractors, a state or local licensing office may also be able to help.

Contact

Email: contact@chestrush.living